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Payment methods & shipping costs

Payment details

1. Prepayment by bank transfer

Conveniently transfers the invoice amount to our bank account within 7 days, stating the order number as the purpose. We will inform you of our bank details and the order number separately by email as part of the order processing. .

 

2. Credit card

Pay by credit card through Stripe. You don't need a Stripe account for this.

 

 

3. Payment upon collection

You pay when you pick up your order in the Demask Berlin Store at Fregestraße 80 in 12159 Berlin. Please note that we do not always have all items in stock. You will be informed in advance and you are welcome to contact us to find out the current status of your order.

 

4. Payment by immediate transfer with Klarna

Sofortüberweisung works like a normal online transfer at your bank. You can carry out the payment process for an online purchase directly with the account details of your online bank account. With Sofortüberweisung, end users can pay conveniently, easily and securely without registering.


Shipping cost details

Attention! Due to the Corona time, our producers experience considerable delivery problems. Therefore, the delivery time in individual cases can be up to 12 weeks despite the availability of the goods. We apologize for this fact and are always working tirelessly to ensure that your order is delivered quickly. All items that are in stock will be shipped immediately. You are welcome to contact us to find out the current status of your order. We thank you in advance and wish you a lot of fun discovering, browsing and shopping ...

Shipping within Germany:


For shipping within Germany, we charge a flat rate of 6.90 euros per order. Shipping is done with DHL, is insured and packaged neutrally. The delivery time for goods that are in stock is between 5 and 8 days. For goods that have to be manufactured or ordered, the delivery time can be up to 1 to 2 months waiting time. We try to keep the waiting time as short as possible. You are welcome to contact us and ask about the current delivery status!

 

For customers from Germany, we also offer the option of collection in the store. You can then pick up the ordered goods at the SPECIALIST Latex Berlin Store at Fregestraße 80 in 12159 Berlin, after confirming the availability of the goods!

 

A shipment to a DHL Packstation is also possible. Many customers now use this service for discreet shipping. Please provide the following data when ordering:

  • Your Name
  • Your PostNumber (you get it when you register at: http://www.dhl.de/content/de/de/paket/privatkunden/packstation.html)
  • The packing station number
  • Zip code and location of the packing station

Shipping in other countrys:

We ship worldwide with DHL logistics. Shipping is insured and packaged neutrally. The delivery time for goods that are in stock is between 5 to 10 days. For goods that have to be manufactured or ordered, the delivery time can be up to 1 to 2 months waiting time. We try to keep the waiting time as short as possible. You are welcome to contact us and ask about the current delivery status!

 

Shipping to the European Union:

  • Flat rate € 17.90

Shipping to Switzerland:

  • 28.90 € up to 5 kg! (There may be additional costs per kilogram = plus € 1.60 per kg!)

Shipping to rest of Europe:

  • Flat rate € 31.90

Shipping to the Russian Federation:

  • Flat rate € 32.90

Shipping to the USA & Canada:

  • Flat rate € 38.90

Shipping rest of the world:

  • Flat rate € 47.90

Please note that additional customs fees may apply if shipping to other countries outside the European Union (EU). You can get more information > here < and for Switzerland > here <!